aee77's Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by the aee77 platform and applies to all registered and unregistered visitors who use our website and services. The purpose of this Policy is to clearly describe how we collect, process, store, and protect your personal information.

aee77 believes that your privacy is a fundamental right. We handle every piece of your information with respect, following the highest standards in information technology. By using our services, you are considered to have agreed to all the terms of this Policy.

This Policy is linked to our Terms & Conditions and the two complement each other. In the event of any conflict, the provisions of this Privacy Policy shall prevail.

2 Data Collection

aee77 collects information from you in various ways. The information collected can broadly be divided into two categories: information you voluntarily provide, and information our system collects automatically.

2.1 Information You Provide

During account registration and management, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Residential address
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Information

When you visit the aee77 website, our system automatically records the following information:

• IP address and device type
• Browser type, language, and version
• Operating system information
• Pages visited, time spent, and click data
• Referral URL (where you came from)
• Login and logout times
• Transaction history and betting activity

2.3 Information Received from Third Parties

On occasion, we may receive information about you through payment processors or identity verification agencies, but only when it is necessary for providing our services.

3 Purposes of Data Use

aee77 uses your information only for legitimate and transparent purposes. We never collect or use your information unnecessarily. The information collected is used for the following purposes:

• Account Management: Handling registration, login, password recovery, and profile updates.
• Service Delivery: Providing betting, gaming, and casino services without interruption.
• Payment Processing: Completing deposit and withdrawal transactions securely.
• Identity Verification: Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Support: Resolving your queries and complaints promptly.
• Security: Preventing fraud, account hacking, and other misuse.
• Service Improvement: Analysing user experience to improve the platform.
• Relevant Communications: Sending important updates, bonus offers, and promotional messages (subject to consent).
• Responsible Gaming: Identifying problematic gaming behaviour and providing support.

4 Sharing Data with Third Parties

aee77 never sells your personal information or transfers it to third parties for commercial purposes. However, data may be shared in specific circumstances in order to provide our services:

4.1 Service Provider Partners

Only the information necessary for them to perform their functions is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), cybersecurity providers, and technology infrastructure providers. Strict confidentiality agreements are maintained with these partners.

4.2 Legal Obligations

If a court, regulatory authority, or law enforcement agency issues a valid directive, we may provide the necessary information to comply with legal obligations. In such cases, we will make every effort to notify you in advance.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases, the new entity will be bound by all the terms of this Privacy Policy and you will be notified in a timely manner.

5 Cookies & Tracking Technologies

The aee77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, verify security, and ensure the safety of payment transactions. Disabling these cookies will prevent the website from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and personalised experience. They can be disabled, but some features may become limited.

5.3 Analytics Cookies

Analytics cookies are used to monitor website usage and improve service quality. The data obtained from them is processed in aggregated and anonymised form.

You can change your cookie preferences at any time through your browser settings. However, disabling essential cookies may prevent you from using aee77's services.

6 Data Security Measures

To protect your data, aee77 employs the highest industry-standard technical and administrative measures. Our security framework includes:

• SSL/TLS Encryption: Every data transfer between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text; advanced cryptographic hashing technology is used.
• Firewall & Intrusion Detection: Our servers are protected by multi-layer firewalls and a real-time intrusion detection system.
• Regular Security Testing: Regular penetration testing and security audits are conducted.
• Restricted Access Controls: Only authorised staff have access to your information, and every access is logged.
• Data Backup: The integrity of data is ensured through secure, encrypted backups.

However, no data transmission over the internet or electronic storage is completely secure. We strive to provide maximum protection, but we cannot guarantee absolute security. It is your responsibility to keep your account password secure and not share it with others.

7 Data Retention Period

aee77 retains your information only for as long as it is necessary or legally required. The data retention policy is as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records, KYC information, and anti-fraud data are retained for a specified period in accordance with regulatory requirements.
• Marketing Data: If you wish to opt out of promotional communications, marketing-related data will be deleted from the time of your request.
• Log Data: Technical logs and browsing data are generally deleted automatically after a set period.

8 Your Rights

You have the following rights regarding your personal information, and aee77 fully respects them:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact us at [email protected] at any time to request a copy of your information.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you have the right to have it corrected. Information can be updated directly from your profile or with the help of our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. Upon such a request, we will immediately stop marketing-related communications.

8.5 Right to Data Portability

If you wish to move to another platform, you may request your information in a common digital format.

To exercise any of the above rights, contact our 24/7 support team at [email protected]. We will process your request as quickly as possible.

9 Protection of Minors

aee77 maintains a very strict stance on the protection of minors (those under 21). Our services are intended only for individuals aged 21 or above.

We never knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory, and identity documents are checked when necessary.

If we become aware that someone under the age of 21 has opened an account, that account will be immediately closed and all associated information will be deleted.

10 Policy Changes

aee77 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

If you continue using aee77's services after the updated policy is published, it will be assumed that you have agreed to the new policy. If you do not agree to the updated policy, you have the right to stop using the services.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Response Language: Bengali and English

Our support team takes every privacy-related request seriously and acts accordingly. Every piece of your information is secure with aee77.

You can also read our other important policies: Terms & Conditions, Responsible Gaming, and Frequently Asked Questions (FAQ).